Q1: Are you factory or trading company?
A: We are a real enterprise with our own manufacturing factory. The whole production process from raw material to finished products are under our control to guarantee stable quality and lead time for export business.
Q2: What are your main products?
A: We supply alumina powder, alumina balls, zirconia powder, zirconia balls, silicon nitride balls, as well as various alumina ceramic and zirconia ceramic industrial parts. Custom made items are available.
Q3: Do you accept customization? What parameters can be customized?
A: Yes, customization is supported. We can produce according to your drawings or working conditions, including dimension, hardness, density, wear resistance and other specifications. Please offer drawings or samples for reference.
Q4: Can I get samples? How long for sample lead time?
A: Samples are available. Sample fee may be required for certain items, which can be refunded upon bulk order. Sample lead time: 3-7 working days.
Q5: What is your MOQ?
A: Flexible MOQ for stock items. MOQ for custom products varies based on production process. Please tell us your requirements for exact offer.
Q6: What is your delivery time?
A: Stock goods: 1-3 days. Custom products: normally 15-20 working days, subject to product specifications.
Q7: What about export packing?
A: Powder products adopt moisture-proof sealed package. Ceramic balls and ceramic parts use shock-proof export-grade packing to avoid breakage during long distance sea shipment.
Q8: How do you control product quality?
A: Full process quality control in our own factory. Each batch will be inspected before shipment with test data report. Third-party inspection is acceptable.
Q9: What payment terms do you accept?
A: We accept T/T and other common foreign trade terms, negotiable for further cooperation.
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